Shipping
You should expect to receive delivery within
10-14 business days in the 48 contiguous states unless otherwise
noted.
Canceling an Order
To cancel your order, contact us using the
information provided you on your purchase receipt, include your
order number, name, billing address, and items ordered. We'll
acknowledge your request upon receipt and let you know as soon as
possible if we were successful in canceling an order that has not
yet entered our shipping department or is on backorder.
Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.
Purchasing Online
We accept MasterCard, Visa, American Express, Discover, money
orders, and personal checks. Please note that we wait for all checks
to clear the bank before shipping your greenhouse kit.
We will work with purchase orders - however we do require payment before shipping.
When You Receive Your Order
Do not refuse delivery for minor damage. If a package is damaged,
check the contents for damage before refusing delivery. If damage
appears to be minor, and only a few items need to be replaced, we
recommend accepting the shipment (or at least any undamaged
packages) after making note of damages on delivery receipt. Doing
this will speed up the replacement process in many cases because
parts can be shipped sooner and faster delivery methods can be used.
Inventory the shipment. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.
If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.

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